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FREQUENTLY ASKED QUESTIONS

ABOUT GENIUS BOX

WHAT IS GENIUS BOX?

We believe that playing is the best form of learning and that play is productive. To help children develop their full potential, in the formative years of learning, they need unstructured play and experiential learning. Play enables them to find different ways and alternative scenarios to solve a challenge. While experiential learning enables children to work out their own unique strategies (with some help), rather than follow a formula to arrive at a conclusion.

Genius Box, age-specific, kits are designed to enrich and stimulate young minds and aid overall personality development for children through exploration and play. The theme-based kits of innovative art & craft activities, science projects, learning books, math concepts, environmental projects, puzzles, physical manipulatives and board games, are shipped to your doorstep.

Our mission is to build crucial skills, inculcate fearless learning and build a strong foundation through play activities, in the formative years of childhood.

WHY GENIUS BOX?

Neuroscience studies on learning show that the most rapid physical, mental and emotional growth happens during the first 5 years of a child’s life. The right learning experiences and mental stimulations during this developmental period of a child has a great impact on future intelligence.

We, at Genius Box, understand that learning through memorisation can never beat exploration. Our kits, curated and designed by an expert panel, supports whole-brain development and inspires fearless learning in kids through hands-on activities, experiments, and projects that let them try things for themselves and become independent learners.

FOR WHAT AGES IS GENIUS BOX APPROPRIATE?

Genius Box is designed for kids between the age group of 3 to 8. The kits are curated for three age groups and are tailored according to the age-specific learning needs of children

  • Explorers: Ages 3+
  • Storytellers: Ages 5+
  • Creators: Ages 8+

HOW ARE THE IDEAS AND THEMES SELECTED?

Genius Box is an outcome of years of research and development by early childcare specialists.

An expert panel of professionals on child development and early learning work with a group of writers and product designers to identify fun and engaging themes. Each theme includes a diverse set of 9 to 10 hands-on activities, projects and games, across several developmental areas, for children between the age group of 3 to 8.

We are passionate about helping children learn and succeed.

WHAT’S INCLUDED IN EACH GENIUS BOX KIT?

Curiosity flourishes when children are stimulated and engaged in game-play and multi-sensory, whole-brain learning activities. The team works carefully to design and curate activities that encourage creativity and curiosity. The theme-based kits cover a variety of subjects, from S.T.E.M to geography, world awareness, and much more. Each kit includes a combination of:

  • Innovative Art and Craft – fostering creativity, curiosity and promoting self-expression!
  • Projects and Experiments – celebrating exploration and experimentation through hands-on projects exploring, art, science, math, environment and much more!
  • Engaging Books or Puppets – encouraging imagination, storytelling and pretend play!
  • Engaging games – motivating whole-brain learning through multi-sensory game-play.
  • Materials and Supplies – quality material, tools and the guidance required, to bring each activity to life, is included in the kit.
  • Easy Instructions – simple, easy to follow, step-by-step instructions for our young explorers to create and learn!

HOW DOES GENIUS BOX HELP MY CHILD?

Genius Box kits and activities encourage children to communicate, share, play and learn naturally.
Our products are designed to

  • Offer rich multi-disciplinary learning opportunities
  • Fuel creativity and curiosity
  • Facilitate socio-emotional development
  • Build reading and language skills
  • Encourage self-expression and develop confidence
  • Inculcate logical reasoning and problem-solving skills
  • Support cognitive and motor skills development
  • Increase vocabulary and communication skills
  • Develop concentration and thinking skills
  • Make home learning fun, diverse and stimulating

HOW CAN I GIVE FEEDBACK?

We love to hear from our Genius Box community! We strive tocurate the best activities for children and continuously improve the experience.

Please send us an email to feedback@geniusbox.in You can also send us your suggestions on the products in our shop!

ORDERING

HOW WILL I GET CONFIRMATION OF MY ORDER?

You will get a confirmation email and an sms, once the order has be placed. This is followed-up by a shipping confirmation message when the kit is shipped out

MY PAYMENT WAS SUCCESSFUL BUT MY ORDER CONFIRMATION MESSAGE DID NOT SHOW UP?

In case your order confirmation message has not come, in spite of a successful payment, please email us at support@geniusbox.in with your payment details and we will be happy to look into the issue.

The bank or payment vendor, typically, releases the funds to you or to us. In case the funds are released to us, we will send out an order confirmation after receiving a confirmation from the bank. In case the funds are released back to you, you will need to re-purchase the box.

SHIPPING

WHEN CAN I EXPECT MY SHIPMENT?

Your purchase will be processed within 10 days of placing an order. You will receive a message once your kit is on its way!

HOW DO I TRACK MY ORDER?

You will receive an order tracking email once your kit has been shipped from our warehouse. All delivery can be tracked on the carrier’s site

I HAVE RECEIVED THE SHIPPING CONFIRMATION EMAIL WITH TRACKING DETAILS, BUT THE TRACKING INFORMATION IS UNAVAILABLE ON THE CARRIER’S WEBSITE.

Tracking information may take anywhere between 24 to 32 hours to get displayed on the carrier’s website, after you have received your shipping confirmation email. If it has been more than 32 hours and you are still having trouble tracking your order, write to us at support@geniusbox.in

DO YOU SHIP INTERNATIONALLY?

At this time, we only ship in India.
If you’d like us to ship abroad, write to us at enquiry@geniusbox.in

DO I HAVE TO PAY ANY ADDITIONAL CHARGES FOR SHIPPING?

Shipping for Genius Box kit is absolutely free! Purchases below Rs 1,000 will have additional shipping charges.

HOW ARE THE KITS/PRODUCTS SHIPPED?

We only use reputed courier companies for major cities. India Post is used when courier companies do not deliver to your Pin Code.

WHAT SHOULD I DO IF THE BOX DOES NOT GET DELIVERED OR SOME ITEMS ARE MISSING IN THE KIT?

Please write to at support@geniusbox.in Our Customer Service team will help you out!

WHAT SHOULD I DO IF THE BOX SEEMS TO BE DAMAGED IN TRANSIT?

Please refuse to take the delivery if the box looks visibly damaged.

CAN I RETURN AN OPENED BOX?

Unfortunately, we will not be able to take back an opened box.

SHOP

WHAT CAN I BUY IN THE SHOP SECTION?

All products available in this section are handpicked to encourage and engage children in game-play, multi-sensory and stimulating learning activities.